BlockBuster Deals

I'm attracted to share my experience dealing with TM in relation with how they are being unfair to me....

this could happened to you as well.... learn from my mistakes, my dear brothers and sisters.

Day 1: call 100 to know the procedure; I talked to a lady, then before I start ask anything, she is asking my

details for their record. Happened to be, the lady who answered the call is not the correct person @ ext., and

she told me to call back 100 but this time "press bla bla bla"; immediately after hang up the call, one agent

called (looks like the lady operator is doing side business by asking details and pass it to the agents).

From there on, the agent proceed with the registrations.

Day 3: installation / registration of telephone line.

Day 5: telephone line activated; humble advice from the TM technician that, do not make any outgoing calls just

yet, wait till the installation of Streamyx. Otherwise the "sewa bulanan" will be activated. And I did as he advised.

Day 9: Installation @ setup of Streamyx (Blockbuster Deal - 1MB); yahooo internet can be used automatically.

The agent said that I can collect the free cordless phone from any TM Point outlet by showing the Streamyx

activation paper.

Day 10 onwards: make some phone calls (land line) - under Blockbuster Deals, land line phone call throughout

M'sia is free.

Day 40: first bill of close to RM100 for land line phone calls. No bill for internet. The cutoff date is Day 25.

Day 41: ambush TM Point; Customer Service said that:

- in the TnC (which is written in small font with many paragraphs that 99% of us normally don't read), it is

mentioned that the land line free calls will become active only after 1 month from the activation of the Streamyx.

It is your mistake that you make the dealings with the agents and not directly with TM Point.

At this point, I'm forced to pay RM100 for land line phone calls. And the guy advised not to make any land line

phone calls assuming they are free, cause the AGENT didn't register the Blockbuster Deals into my account yet.

Meaning, the 1 month in the TnC is not from the activation date, rather from the day the package added into the

account manually by the person in charge (in my case the Agent). The Agent didn't add the package to my phone

account until this date.

The Customer Service guy request to add the package to my account (from HQ i guess) and said that call back

to 100 and confirm the package is added into your account after 3-4 working days.

- regarding the free cordless phone, it will be sent to house and not to be collected from TM Point (the cordless

phone will be sent to house after the first bill payment or so).

Day 50: Call 100 to know the status; the package still not added.

Day 62: Call 100 to know the status; the package still not added.

The lady asked me only to call back on day 85 to confirm that the package (i.e. free land line) can be used from

Day 85 onward.

This is because the package was preliminarily added but will become active only after Day 85 (due to the package

was added after the monthly cutoff date i.e. day 55). Whateverrrrr.

Day 70: 2nd bill arrived; RM110 for land line calls. From Day 26 to Day 55 (bear in mind that my first ambush to

TM Point was on Day 40; meaning up to Day 39 I was making some land line phone calls). The bill also include

the Streamyx bill from Day 1 to Day 85 (close to RM300).

Day 72: Ambush TM Point again. This time around, the Customer Service guy took my complain and said that

RM110 need not to be paid just yet. Wait till somebody from TM to call and clarify the issues within the next 14 days.

My argument is just that in the TnC it is mentioned 1 months from the activation. A valid point, that I will stick to it.

Day 73: The day I'm writing this entry.

Moral of the Story:

1. Do not give your particulars/details to any strangers

2. Do not deals with Agents (unless recommended by someone who have used them)

3. Read TnC

4. Ask your friends / relatives / neighbors if they have experienced any unusual things in relation to the

same situations.